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Verification Files

Playzilla Casino KYC and Identity Confirmation

Every licensed operator confirms who holds an account, and our check usually settles within 61 hours of a complete upload.

Start the Check
MGA LicensedRegulated by Malta Gaming Authority since 2012, license MGA/B2C/000/2012
At Payout Time

The Whole Check Read in One Screen

This table settles who runs the check, how long it takes and where questions go.

Operator
Playzilla Casino Ltd.
Licence
MGA/B2C/000/2012
Usual Duration
61 hours
Required By
Before the First Withdrawal
Verification Inbox
[email protected]
Minimum Age
18+
Upload Day

Getting Past the Check Without Retyping

After these four steps you will know what each upload needs before it is sent.

Whole Page, No Glare
Open the verification area and choose the identity document. A sharp photo of the whole page works better than a scan with glare or a cropped edge.
Which Bill Works?
Pick a recent bill or bank statement holding your name and address. Make sure all four corners sit inside the frame and no part of the address is cut away.
Proof Linked to a Payment
Show the payment method you used with your name on it. Card numbers may be hidden, yet the name and the method logo should stay readable in the shot.
Complete File, Faster Reply
Watch your inbox while the review runs; a missing detail comes back as one simple request. A complete file tends to close well inside the 61 hours we quote.
Three Papers

Your Papers and the Story They Tell

Once you finish this table you will know what each copy has to show.

Proof of identity

ConfirmsYour name, face and birth date
Copy Must ShowFull page, clear photo, no glare

Proof of address

ConfirmsWhere you actually live
Copy Must ShowRecent document, name and address visible

Payment method screenshot

ConfirmsThe method belongs to you
Copy Must ShowYour name plus the method logo

Fix the Copy Before You Resend

A Copy Still in Date. An expiry date that has already passed leaves the copy unable to prove who you are today, so the team cannot accept it. Check the expiry before you upload Send a currently valid copy instead

A Statement From Last Year. Statements older than the address check allows no longer show where you live now, so a newer one is needed. Pick a bill issued recently Use a statement from this year

Name or Address Mismatch. A middle name spelled differently, an old street number or a nickname on the bill all break the link between paper and profile. Compare each line with your profile Update your details before resending

Source of Funds Papers Compared With a Payout Hold

Holding a licence from the Malta Gaming Authority, licence MGA/B2C/000/2012, means Playzilla Casino must know where the money in an account came from. Asking is a standard step against money laundering, applied to many players at random, and it is never a judgement on your character.

Depending on your situation, the team may request one or more of these:

  • Recent payslips from your employer
  • A bank statement showing the deposits
  • A tax or income summary for the year
  • Proof of a pension or benefit payment
  • A screenshot of the payment method you used
Four Moments It Happens

When the Casino Asks for Papers

After reading this, you will recognise the moments a check lands and why it lands then.

Keep Your Details Handy
A deposit or withdrawal far above your usual pattern gets flagged, because the licence requires a closer look at money moving in large steps.
From Pending to Paid
Before any money leaves the account, identity must be confirmed; the regulator's licence requires a fully verified player at this point.
Why Was I Asked Again?
A name, date of birth or address that differs between your profile and your documents pauses the review until both agree.
Confirming You Are 18+
Because only players aged 18 or over may hold an account, a copy of your ID may be requested early to confirm you meet that age.
Answer Desk

Waiting on a Payout Right Now

Plain answers from our team, so the wait never leaves you guessing.

When do I have to verify my account?+
A banner asking for documents can appear at registration or when you make your first deposit. Either way, our licence requires the check to be complete before your first withdrawal leaves the account.
Is the upload page secure for my ID copy?+
Yes. Everything you send travels under 256-bit AES encryption, and the verification team opens it only to finish the check. Your file is handled at [email protected] rather than passed around.
What happens if you reject a document I sent?+
A refusal email names the problem, usually glare, a cut edge or an expired date. You resend a cleaner copy to [email protected] and the check picks up where it stopped.
How long does the identity check usually take?+
Once the last readable copy is in, the team needs up to 61 hours to finish. Most files close sooner, and the pending tag on your withdrawal disappears when it does.
Will a photo taken on my phone be accepted?+
Yes, a sharp phone photo works, as long as all four corners sit inside the frame. Hold the phone flat above the page and let daylight do the rest.

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